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Mission Statement

The Benchmarking Network, Inc. is an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 165 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data to identify best practices including:

  • Leading individual and groups of organizations in face to face benchmarking efforts;
  • Creating Benchmarking databases to support benchmarking efforts;
  • Forming associations to share benchmarking information; and
  • Conducting sessions and writing books and papers on benchmarking topics.

Voice of the Customer Benchmarking Association

Our Mission

o identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

Voice of the Customer Benchmarking Association is an association of companies that conduct benchmarking studies to identify the practices that improve the companies ability to identify their customers' needs and requirements.

Privacy Policy All names submitted to this site shall be used expressly for the purpose of networking organization in benchmarking studies. Names are used for this organization and also for the ebenchmarking™ Newsletter. No names submitted to this site are ever sold. If you suspect that others are using this list please call us at 1-888-323-6246 or contact us by clicking Here individual's names are confidential and will not be released. However, a company or organization name may be listed as our member.